Depending on your location, shipping times will vary. On average, worldwide shipping takes 10 to 20 working days, and they are sent via e-packet (a low-cost, fast, trackable shipping option).

Once we sent you the tracking number. Please, rest assured that your product is on its way. We are also users of courier companies, customs clearance procedures and so on. We do not have control over their step by step operation

2- FAULTY GOODS

Please Let us know at info@ownpleasures.com

Please don’t use any faulty items for your safety and to be able to provide a refund.

3- RETURNS or EXCHANGE

We keep it simple! 

Please, get in touch at info@ownpleasures.com

Bear in mind that It only applies to faulty goods! Why? Because in the Sex toy industry any dispatched product is considered used. You´ve got this. Isn´t it? You never will receive a product previously received by another person.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, you only need to send us evidence of the issue (pictures, videos). After, a max. 4Forty-eight hours of discussion with the factory we usually send you a brand new product. Unless you decide to proceed differently, the quality of the evidence is vital to advance faster and avoid the shipment of new faulty products.

Our Address: 49 Crispin Street, London, England E1 6HQ, United Kingdom

 - In case the situation requires to ship back the product, which is not common-

4- REFUNDS (if applicable)

Again, we keep it simple!

Once your evidence (pictures, videos) is received and inspected, we will send you an email to notify you that we have made a decision. We will also inform you of the approval or rejection of your refund.

Bear in mind that It only applies to faulty goods! Why? Because in the Sex toy industry any dispatched product is considered used. You´ve got this. Isn´t it? You never will receive a product previously received by another person.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Any question, please get in touch at info@ownpleasures.com

5- SHIPPING COST FOR RETURNS

Again, simple!  Only for very special -delicate- cases, we will ask you to return the product.  That's why your evidence and explanation of the problem are crucial!

To return your product, you should mail your product to Own Pleasures, 649 Crispin Street, London, England E1 6HQ, United Kingdom

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

OwnPleasures